Privacy Policy

About this policy

Compare Wise Pty Ltd is the proud owner and operator of this website and herein will be referred to using "We," "Our," and "Us." By engaging with our website, you're giving your nod to our Privacy Policy, which is thoroughly laid out on this page. This Privacy Policy specifically addresses how we handle the personal details you provide to us as you use our site.

Our Internet Privacy Policy complements the existing terms and conditions tied to the website. Please note that we're not responsible for the content or privacy practices of any other websites linked to ours.

We're committed to safeguarding the privacy of our website visitors and call centre users, especially when it comes to processing personal data that could identify you. The way we manage any personal information gathered via the website or other avenues is dictated by this Privacy Policy. We recommend you revisit this policy occasionally to stay informed of any amendments. Your opinions and feedback are much appreciated and welcomed.

AI and decision-making

We are committed to enhancing the efficiency and accuracy of our decision-making process by integrating advanced AI technologies. As part of this, our AI voice assistant will play a key role in assisting with decision-making tasks.

While our AI assistant will provide valuable insights, recommendations, and suggestions based on data analysis and patterns, it is important to note that final decisions will always be made with human oversight. Our AI will support decision-makers by offering data-driven perspectives, improving productivity, and streamlining operations, but all decisions will be reviewed and validated by the responsible individuals.

We believe that the collaboration between AI and human judgment will lead to more informed, efficient, and balanced outcomes.

How we use personal information

1. Personal information provided to us is solely used for the purpose it was provided for, or for closely related secondary purposes, unless we specify alternative uses in this Privacy Policy or at the point of collection. All correspondence may be retained as records for archival and backup purposes only. Additionally, if we believe you might find them relevant, we may inform you of other products, services, or promotions that could pique your interest, especially if you've indicated a preference for such updates.

2. Personal information that is submitted is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. We may also let you know about other products, services or offers that we think may be of interest to you or you have expressed an interest in.

3. In delivering our services, it's essential for us to collect personal information so you can fully benefit from what we offer. This may sometimes require you to give us further details as outlined below.

4. Choosing to undergo a review of your health insurance is entirely voluntary. This process may involve providing personal details such as your name, email address, postal address, contact numbers, and your preferences regarding updates and promotional materials. You have the right to request access to this information at any point.

5. Beyond instances where you've given your permission, or where it's essential to fulfil the purpose for which the information was provided, we may reveal personal information in unique circumstances. This is particularly if we have grounds to consider it necessary to pinpoint, get in touch with, or initiate legal proceedings against someone who might be causing damage, harm, or interference (whether deliberately or unintentionally) with our rights or property, our users, or anyone else who could potentially be affected by such deeds. Furthermore, we might share personal information when we genuinely believe that disclosing it is mandated by law.

Security and confidentiality

6. We are committed to safeguarding the security, integrity, and privacy of the personal information you provide. Regularly, we review and refine our security procedures to adapt to the latest technology advances.

7. We pledge to take all practicable measures to protect the personal information that you send to us or that we collect through our online products and services. Upon receiving your information, we also exert our utmost efforts to secure it within our systems.

8. Furthermore, it is a condition of employment for our staff and a strict requirement for contractors who deal with our information systems, to honour and protect the confidentiality of any personal information that we hold.

9. We gather cumulative, non-identifiable information which is used to help us understand how our site is being used. This aggregate information is crucial in aiding us to enhance user experience and tailor our services accordingly.

10. We commit to taking reasonable measures to ensure the security of your personal data in our possession and to maintain its accuracy. Should you ascertain at any point that the personal information we have about you is incorrect, we invite you to reach out to us to request an update or correction.

11. Moreover, both our employees and contractors, who are engaged in providing services related to our informational systems, are bound by duty to maintain the confidentiality of any personal information in our care.

External websites

12. We may offer links to external websites that are not operated by us, including third-party websites. These linked sites are beyond our control, and we are not accountable for the practices of the companies that run them. We recommend that before you provide any personal information on another website, you thoroughly review their use terms and privacy policy.

Questions and complaints

13. We take any concerns regarding our services seriously and are proactive in addressing any such issues that come to our attention. Should you have any questions about our Privacy Policy, or if you encounter any problems or have a complaint, please feel free to reach out to us directly.

For additional details on privacy matters in Australia and for guidance on how to safeguard your personal data, please consult the Office of the Australian Information Commissioner (OAIC):

Email: enquiries@oaic.gov.au

Phone: 1300 363 992

Fax: 02 9284 9666

Post: OAIC, PO Box 2999, Canberra ACT 2601

Web: https://www.oaic.gov.au

Important notice

Health Insurance Advice is provided by Compare Wise and administered by ItsMy Group (ABN 85 167 289 965). Compare Wise and ItsMy Group are both signatories to the Private Health Insurance Intermediaries Code of Conduct. Compare Wise Pty Ltd ABN 73 672 396 575.